O’Gallery Signature Hotel & Spa
O’Gallery Signature Hotel & Spa, a member of Oriental Hospitality Group (OHG), respects your privacy and is committed to protecting the personal information of our guests, website visitors, and business partners.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make a reservation, contact us, or experience our accommodation, dining, spa, wellness, and other hotel services.
We may collect personal information that you voluntarily provide to us, including:
Full name, nationality, date of birth, and contact information;
Email address, telephone number, and postal address;
Reservation details, including arrival and departure dates, room preferences, number of guests, and special requests;
Information relating to accompanying guests or children where required for reservations and guest registration;
Payment and transaction information processed through authorized payment systems;
Preferences relating to accommodation, dining, spa treatments, wellness experiences, transportation, meetings, events, or other hotel services;
Enquiries, feedback, reviews, complaints, and other communications with the hotel;
Information required by applicable laws and regulations.
When you visit our website, certain technical information may also be collected automatically, including your device type, browser, IP address, pages visited, and website usage information through cookies or similar technologies.
Your personal information may be used to:
Process, confirm, and manage hotel reservations;
Provide accommodation, airport transfers, dining, spa treatments, wellness experiences, meetings, events, and other requested services;
Process payments and maintain transaction records;
Communicate with you regarding your reservation, stay, enquiries, or special requests;
Personalize and enhance your guest experience;
Respond to feedback, complaints, and customer service enquiries;
Improve our website, facilities, services, and operational standards;
Send promotional information, exclusive offers, and hotel updates where you have provided consent or where otherwise permitted by applicable law;
Prevent fraud and protect the security of our guests, employees, systems, and operations;
Comply with applicable legal, tax, accounting, immigration, security, and regulatory requirements.
O’Gallery Signature Hotel & Spa does not sell or rent your personal information.
Where necessary to provide our services, personal information may be shared with authorized service providers, including reservation and booking technology providers, payment processors, transportation providers, IT and website service providers, and other partners involved in fulfilling your reservation or requested services.
Information may also be shared with authorized entities within Oriental Hospitality Group where necessary for legitimate reservation management, guest services, or operational purposes, subject to applicable data protection requirements.
Personal information may also be disclosed where required by applicable laws, regulations, government authorities, or legal proceedings.
We require service providers handling personal information on our behalf to maintain appropriate confidentiality and data protection standards.
Payments made through our website, booking engine, or authorized payment links may be processed by third-party payment service providers.
O’Gallery Signature Hotel & Spa takes reasonable measures to ensure that payment information is handled through secure and authorized systems.
We do not intentionally store complete payment card information on our public website unless required and appropriately protected within an authorized transactional system.
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, remember preferences, and improve the online experience.
These technologies may help us analyze website performance, enhance navigation, and provide relevant content or offers.
Where required by applicable law, visitors may manage their preferences or disable non-essential cookies through their browser settings or available cookie management tools.
Disabling certain cookies may affect some website functions.
We implement reasonable administrative, technical, and operational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to personal information is restricted to authorized personnel and service providers who require such information for legitimate business or operational purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Personal information is retained only for as long as reasonably necessary to provide our services, maintain legitimate business and transaction records, resolve disputes, and comply with applicable legal, accounting, tax, and regulatory requirements.
When personal information is no longer required, we take reasonable measures to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and internal procedures.
Where permitted by applicable law, we may occasionally send information about exclusive hotel offers, accommodation packages, dining experiences, spa and wellness promotions, events, or other services that may be relevant to you.
Marketing communications will be sent based on your consent or another applicable lawful basis.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Subject to applicable data protection laws, you may have the right to:
Request information about the personal data we collect and process;
Access or obtain copies of your personal information;
Request correction or updating of inaccurate or incomplete information;
Request deletion or restriction of personal data processing where applicable;
Withdraw previously provided consent, subject to applicable legal requirements;
Object to certain processing activities where permitted by law;
Submit questions or complaints regarding the handling of your personal information.
Certain information may need to be retained where required by law or where necessary for legitimate contractual or operational purposes.
To exercise your privacy rights, please contact us using the information provided below.
Our website may contain links to third-party websites, online booking platforms, payment services, social media platforms, or other external services.
O’Gallery Signature Hotel & Spa is not responsible for the privacy practices, security policies, or content of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information or completing transactions through external platforms.
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or applicable regulations.
Any updated version will be published on our official website with the corresponding effective date.
We encourage visitors to review this Privacy Policy periodically to remain informed about how their personal information is protected.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
O’Gallery Signature Hotel & Spa
A Member of Oriental Hospitality Group (OHG)
Address: 122 Hang Bong Street, Hoan Kiem Ward, Hanoi, Vietnam
Telephone: (+84) 24 3363 3333
Hotline: (+84) 942 217 271
Email: sales@ogallerysignaturehotel.com
Website: https://www.ogallerysignaturehotel.com
© O’Gallery Signature Hotel & Spa. All rights reserved.
